Refund policy
Refund & Return Policy
At Asad Autos, we aim to provide quality car accessories and a reliable shopping experience. Please read our refund and return policy carefully before placing an order.
Change-of-mind returns are not accepted. Claims for damaged, defective, or incorrect products require proper evidence, including a complete parcel-opening video. Delivery charges are paid by the customer in all cases, except when a completely wrong product is delivered. Cash on Delivery (COD) is not available. Approved refunds are generally processed within 7 days.
1. Advance Payment & Order Confirmation
No Cash on Delivery (COD): Asad Autos does not offer Cash on Delivery. All orders are processed on advance payment only.
The advance payment is required to confirm your order. It serves as a mutual commitment and builds trust between the customer and Asad Autos. Orders are dispatched only after the advance payment has been received and verified.
2. Change of Mind
No Return or Refund for Personal Preference: We do not accept returns or refunds if a customer simply changes their mind, dislikes the product, or decides they no longer want it after delivery.
Please review product descriptions, images, specifications, and vehicle compatibility carefully before placing your order.
3. Damaged or Defective Products
If your parcel arrives damaged due to courier handling, or you receive a defective or incorrect product, you may request a replacement or refund, subject to verification and approval by Asad Autos.
Mandatory Parcel-Opening Video
Your video must begin before opening the sealed parcel and clearly show the unopened package, shipping label, opening process, and product received.
- The video must be continuous and unedited.
- The damage or defect must be clearly visible.
- Please retain the original packaging and shipping label.
- Contact our support team and provide the video and order details to submit your claim.
4. Return Request Time Frame
Please contact our support team within 7 days of receiving your order if you discover damage, a defect, or an incorrect item. Requests submitted later may not be accepted.
All claims are subject to evidence review and approval by Asad Autos.
5. Delivery & Return Shipping Charges
Customer Pays Delivery Charges in All Cases: In every situation, the customer is responsible for paying the delivery charges, including any return or re-delivery courier charges.
Only Exception – Completely Wrong Product: If the customer receives a completely wrong product (an item different from what was ordered), Asad Autos will pay the delivery charges, subject to verification through the parcel-opening video.
Asad Autos will not be responsible for delivery or return shipping costs in any other case.
6. Refund Processing Time
Once your return or refund request has been approved and the required verification is complete, the refund will generally be processed within:
The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
7. Product Condition and Packaging
For an approved return, the product must be returned with its original packaging, accessories, and included components, where applicable. Do not install, modify, or use a product claimed to be defective unless our team advises otherwise.
8. How to Request a Return or Refund
To request assistance, contact Asad Autos through our Contact Us and provide:
- Your order number and contact details.
- Clear photographs of the parcel and product.
- The complete, unedited parcel-opening video.
- A short explanation of the issue.
Our team will review your claim and guide you through the next steps.
Asad Autos reserves the right to verify all claims and approve or decline requests based on the evidence and applicable policy. Nothing in this policy limits any consumer rights that cannot legally be excluded.
Refund & Return Policy — Asad Autos