Privacy policy

Privacy Policy

At Asad Autos, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, browse our products, place an order, or contact our customer support team.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please discontinue using our website.

Privacy at a Glance

We collect only the information needed to process your orders, deliver your products, and support you. We never sell your personal information. Your data is shared only with trusted partners such as Shopify, payment providers, and courier companies when necessary to complete your order.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal Information

When you place an order, contact us, or submit a form, we may collect:

  • Full name
  • Billing and shipping address
  • Phone number and email address
  • Vehicle model and product preferences
  • Order details and purchase history
  • Any information you voluntarily share with our support team

Payment Information

Asad Autos works on advance payment only to confirm orders; Cash on Delivery (COD) is not available. Payment details may be processed by the relevant payment service provider or the payment method you choose.

We do not store complete card details on our systems. Payment information is handled according to the privacy and security practices of the respective payment provider.

Technical and Usage Information

When you browse our website, some information is collected automatically, such as:

  • IP address, browser type, and device information
  • Operating system
  • Pages and products viewed
  • Referring website or source
  • Date, time, and duration of visits

This helps us understand how visitors use our website and improve the shopping experience.

2. How We Use Your Information

We use your information only for legitimate business purposes, including to:

  • Process, confirm, and manage your orders.
  • Arrange shipping and delivery across Pakistan.
  • Contact you about orders, payments, deliveries, and product inquiries.
  • Provide customer support and resolve complaints, returns, and refunds.
  • Help you find the right car accessories for your vehicle model.
  • Improve our website performance, navigation, and product presentation.
  • Detect and prevent fraudulent, unauthorized, or suspicious activity.
  • Maintain business records and meet legal obligations.
  • Send offers and updates where permitted by law and, where required, with your consent.

3. Online Orders and Advance Payments

Asad Autos operates an online store for car accessories, automotive products, and related services. All orders require advance payment for confirmation; this builds trust between our customers and our company.

Information provided at checkout is used to verify your order, process payment, arrange delivery, and keep you updated on your order status.

Please make sure your contact details, vehicle model, shipping address, and order information are accurate before completing a purchase. We may contact you if additional information is needed.

4. Sharing Your Information

We do not sell your personal information. We share relevant information only with trusted parties when necessary to run our business:

  • Shopify: our e-commerce platform that hosts our online store.
  • Payment service providers: to process and verify payments.
  • Courier and logistics companies: to ship and deliver your orders.
  • Technology providers: to support website operations, security, analytics, and communication.
  • Legal authorities: when required by law or to protect our rights and the safety of others.

These third parties process information according to their own privacy policies and contractual obligations.

5. Shopify and Third-Party Services

Our store runs on Shopify. Information you submit may be processed by Shopify and its service providers to support store functions, checkout, and order management. You can read Shopify's privacy practices here: Shopify Privacy Policy.

Our website may contain links to external websites. Asad Autos is not responsible for their content, privacy policies, or security practices, so please review their policies before sharing your information.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart saved during your visit.
  • Remember your preferences and settings.
  • Understand website traffic and visitor behaviour.
  • Improve website functionality and performance.
  • Support relevant advertising where enabled.

You can manage or disable cookies in your browser settings, but some features, such as the cart or checkout, may not work properly. Where required by law, we will ask for your consent before using non-essential cookies.

7. Data Retention

We keep personal information only as long as reasonably necessary to process orders, provide support, maintain business records, resolve disputes, and meet legal requirements. When it is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

8. Data Security

We use reasonable technical and organizational measures, along with the security features of our e-commerce platform, to protect your information from unauthorized access, misuse, loss, or disclosure. However, no method of online transmission or storage is completely secure.

Tip: Never share sensitive payment details, passwords, or OTP codes through unsecured channels. Asad Autos will never ask for your card PIN or OTP.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your information, subject to legal requirements.
  • Object to or restrict certain types of processing.
  • Withdraw consent for marketing communications at any time.

To make a request, contact us using the details below. We may need to verify your identity before responding.

10. Marketing Communications

You can opt out of promotional messages at any time using the unsubscribe link in our emails or by contacting us. You will still receive essential messages such as order confirmations, payment updates, and delivery notifications.

11. Children's Privacy

Our website is intended for a general shopping audience and does not knowingly collect personal information from children. If you believe a child has shared personal information with us, please contact us and we will take appropriate action.

12. International Data Processing

Some of our service providers, including our e-commerce platform, may process or store information outside Pakistan. Where applicable, we take reasonable steps to ensure your information is handled with appropriate safeguards.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

For any questions, concerns, or requests about this Privacy Policy or your personal information, please contact us:

Business Name: Asad Autos

Email: asadmotors777@gmail.com

WhatsApp: +92 321 1110792

Main Shop: Shop No. 1, Zenth Center, Nawanshehr Chowk, Multan, Pakistan

Branch: Shop No. 58, Layers Bakeshop, Block B, Model Town, Multan, Pakistan

Thank you for trusting Asad Autos for your car accessories and automotive needs across Pakistan.

Privacy Policy — Asad Autos